FAQ
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Do you supply replacement parts?
Yes, at Elms Burners we specialise in sourcing and replacing parts for all stove models where parts are still available. We aim to find the best possible match for your log burner to ensure safe and effective repairs.
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Do you offer delivery?
Yes, we offer nationwide delivery.
Additional charges may apply and delivery arrangements are handled on an individual basis to ensure the best service for your location and needs. -
Do you offer log burner installs?
Elms Burners operate on a supply-only basis; however, we are happy to offer trusted third-party recommendations for installations within Kent and surrounding areas.
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Do you offer on-site refurbishments?
Yes, refurbishments can be carried out on-site.
While we recommend removing the burner for sandblasting to achieve the cleanest possible surface for repainting, on-site refurbishments remain a more budget-friendly option and can still be completed to a high standard. -
Do you offer annual service?
Yes, we offer annual servicing.
Regular servicing not only extends the life of your stove but also ensures optimal heat output and keeps your appliance compliant with safety regulations. It's just as important as having your chimney swept and should be part of your yearly maintenance routine.